How do I return an item?
Original sales receipt must accompany returns. We accept some returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we may offer an exchange, store credit or refund. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- should be within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- must not be a special order or a custom order
- are dependent on each items return period.
Products that are not an Original MSWC Design have different return policy time periods and will be noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us or if you need an exchange or refund please contact Customer Support immediately for direction on what to do. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it or have seen a picture of it.